Terms of Service

Last updated September 28, 2026

By creating an account or using Friendly, you agree to these terms. If something here doesn't work for you, please don't use Friendly, and feel free to reach out at hello@myfriendly.app instead.

What Friendly is

Friendly is a voice-first journaling companion. You talk about your day, and Friendly turns that conversation into a written journal entry for you.

Friendly is not a therapist, counselor, coach, or medical provider, and nothing it says is professional advice of any kind. It's built to listen and help you write, not to diagnose, treat, or advise. If you're going through something serious, please talk to a real person, whether that's a professional or someone in your life. If you're in crisis or thinking about harming yourself, call or text 988 (the Suicide Crisis Helpline) right away.

Your account

You need an account to use Friendly. You agree to:

• Provide an accurate email address
• Keep your password confidential, and let us know if you think someone else has access to your account
• Be at least 16 years old

You're responsible for what happens under your account. If you signed in with Google, this section applies the same way, just without a Friendly-specific password to protect.

Your content

What you say to Friendly, and the journal entries that come out of it, are yours. We don't claim ownership over them.

To make the product work, you give us permission to process your conversations and entries, sending them to the outside services described in our Privacy Policy so they can be transcribed, drafted, and stored, but only for that purpose. We don't use your journal entries to train any models of our own, because we don't have any.

Acceptable use

Please don't use Friendly to:

• Break the law, or harm or harass anyone else
• Try to access another person's account or data
• Attempt to disrupt, overload, or reverse-engineer the service
• Use it in a way that isn't personal journaling; Friendly isn't built or licensed for commercial or clinical use

We can suspend or terminate accounts that violate this section.

Plans and payment

Friendly offers a free plan with limited monthly voice time, and three paid plans (Low, Medium, and High) with more time each, at different monthly prices. Payment is processed by Stripe. When you subscribe, you enter your card details directly with Stripe, not with Friendly. We never see or store your card number.

Your voice-time allowance is monthly. On a paid plan it resets each time your subscription renews, so each billing period comes with its own full allowance. On the free plan it resets on the same day each month as the day you signed up. Unused minutes don't carry over to the next period or add up over time. If you change plans partway through a billing period, your new allowance applies right away, and minutes you've already used in that period still count toward it.

Your subscription renews automatically each month until you cancel. You can cancel anytime from Settings → Account; canceling stops future billing, but the current paid period runs its course, and you keep any voice time left in it until then. We don't provide refunds for unused time. If something goes wrong with a charge, email us at hello@myfriendly.app and we'll sort it out.

Ending your account

You can delete your account at any time from Settings → Account. This is immediate and permanent. Your account and every journal entry tied to it are deleted and can't be recovered afterward.

We may suspend or terminate your account if you violate these terms, though we'll try to reach out first except in serious cases.

No warranty

Friendly is provided "as is." AI-generated journal entries may not always be accurate or capture things exactly the way you'd write them yourself. We don't guarantee the service will always be available or error-free; it's a small, actively-developed project.

Limitation of liability

To the extent permitted by law, Friendly and its operator aren't liable for indirect, incidental, or consequential damages arising from your use of the service. Nothing here limits liability where the law doesn't allow it to be limited.

Governing law

These terms are governed by the laws of British Columbia, Canada, without regard to conflict-of-law rules.

Changes to these terms

If these terms change in a way that matters, we'll update the date at the top of this page. Continuing to use Friendly after a change means you accept the updated terms.

Contact

Questions about these terms? Email hello@myfriendly.app.